Knowledge Base

Knowledge Base2018-11-21T02:29:31+00:00

Support@hexistor.com

Global Support Call:
+1-877-236-6472

Indonesia Support:
+ 62 361 6206100

FAQ

How can I get support?2018-11-21T01:55:15+00:00

There are lots of different ways to get support from Hexistor. Through the phone +1-877-236-6472 or email support@hexistor.com. Or you can browse in the How To Guides by category and learn everything you need to know.

Datto VIP Support will handle our escalation case with Datto.

Is Hexistor a Datto Partner?2018-11-21T01:42:59+00:00

Hexistor is an Elite Datto Partner, has been in partnership with Datto for 7 years.

Datto featuring Hexistor in their blog site for 5 Star Disaster Recovery for Hospitality Industri

https://www.datto.com/au/blog/five-star-bcdr

 

What kind of encryption does Hexistor use?2018-11-21T01:37:41+00:00

Each Hexistor device uses advanced encryption technology to keep data secure. During both transmit and cloud storage, all data is fully encrypted using AES 256 and SSL key-based encryption. You have the option to encrypt backups locally with the Datto SIRIS. AES 256 is certified by the NSA as the encryption used for all Top Secret government data. Hexistor employees cannot view data.