To start synchronizing to Solarwinds cloud, see the instructions below:

1. Please request to Trustwave to create the firewall rule necessary according to your location:

Solarwinds Cloud – America and Canada:

For the whole vlan 10, other vlans from servers that will go to the cloud, and the IT machines, open TCP ports 80, 443, 2999, 5000 to access the IP range 68.169.200.214 through 68.169.200.221. This communication should be bidirectional.

Solarwinds Cloud – Asia:

For the whole vlan 10, other vlans from servers that will go to the cloud, and the IT machines, open TCP ports 80, 443, 2999, 5000 to access the IP range 27.111.214.112 through 27.111.214.116. This communication should be bidirectional.

Solarwinds Cloud – Europe:

For the whole vlan 10, other vlans from servers that will go to the cloud, and the IT machines, open TCP ports 80, 443, 2999, 5000 to access the IP range 88.84.155.188 through 88.84.155.190. This communication should be bidirectional.

1. Also, we need to have your range of public IPs so we can whitelist it on our firewall.
2. Once you have the firewall resolved, to start adding the new server Login to the Cloud Management Console at https://backup.management.
   1. From the Dashboard of the console, click on the Add button.
   2. On the Add Wizard select Servers or Workstations.
   3. Choose Installation option Regular.
   4. Enter the Device Name you’re going to be adding.
   5. Choose Product FS.
   6. Select Operating System Windows.
   7. Choose Storage Any.
   8. Click on Next to continue.
   9. Then you’ll get the link to download the Backup Manager client in the server and you’ll also see the Device Name as added and a Password, which is a unique key created by Solarwinds for the pairing process of the device. Save these details to use them on the installation of the Backup Manager in the server for the next step.
   10. Click Finish to close this window.
3. On the server, download the installer from link: https://cdn.cloudbackup.management/maxdownloads/mxb-windows-x86_x64.exe. When you run it, the installation wizard will guide you through several quick steps:
   1. Language Settings. Choose as needed.
   2. Personal Access. Enter the Device Name and Password provided after adding the server in the Cloud Management Console.
      1. To find these details again:
         1. Login to the Cloud Management Console at https://backup.management.
         2. Go to the Dashboard.
         3. Click on the server you need.
         4. Then go to the Modification tab.
         5. There you’ll find the Device Name and Password.
   3. Security Code. Enter a new passphrase to encrypt your data, to keep it protected from unauthorized access.
      1. It is important to remember this security code, save it securely and share it with your team, since it will not be possible to access your backup data without it or to re-install the current Backup Manager device and it is not recoverable by Hexistor nor Solarwinds support.
   4. Schedule your Backup. Specify the times you would like the server to start the daily backups. By the default you should only perform 1 Backup per day to go to the Cloud.
   5. Report via Email. Enter your email address to start receiving email reports on the status of the backup activities.
   6. File Selection. Choose the data that you want to send to the cloud. This option can be modified after the installation so you can skip it.
   7. Complete the installation by clicking Done.
4. Once the installation is completed, there are a few additional steps that need to be performed to make sure that all configurations are set properly.
   1. Launch the Backup Manager client on the server by going to the browser and entering http://localhost:5000.
   2. Configure Data Sources. Select the Sources  you want to backup to the cloud.
      1. On the Backup Manager, click on the Backup tab, then check the options over the Protected Sources section.
      2. Files and Folders. Click on the Add button to select the drives you want to backup. If you want to include/exclude specific locations, expand the drives and check/uncheck the folders you need.
      3. System State. To backup the server as an image to be able to restore the operating system with its configurations. Click Add if you want to enable this.
      4. Over Available Sources, select any additional application specific backup that you would like. For example MS SQL/Oracle, to backup these databases files.
   3. Set Schedule. To modify the times you want to perform the cloud backups.
      1. On the Backup Manager, click on the Preferences tab and choose the Schedule option.
      2. If it doesn’t exist already, click on Add Schedule.
      3. Enter a Name for the schedule.
      4. Pre-backup/Post-backup. Leave these as is.
      5. Time. Enter the time when you want the cloud backup to run.
      6. Days. Since backups would normally run daily, enter all day names on this box.
      7. Backups. Choose the data sources you have added to run on this schedule. For example, if you have only Files and Folders data sources, that’s what should be added here. If you have Files and Folders and System State, then add both as well.
      8. Click on Save to complete.
   4. Set Backup Archiving. This is necessary to configure the archive of the backups stored in the cloud, since Soalrwinds would only store 30 days of backups by default. This setting needs to be configured to make the system store one backup per month as well, to be kept for the years required for compliance.
      1. On the Backup Manager, click on the Preferences tab and choose the Archiving option.
      2. Click on Add Archiving.
      3. Name. Enter End of Month Archiving.
      4. Time. Enter the time of the monthly backup you want to keep. By default it could be set to 12:00 AM.
      5. Data Sources. Enter Files and Folders.
      6. Months. Enter All Months.
      7. Select Days of month and enter Last Day.
      8. Click on Save to complete.
   5. Configure Daily Report. To set up the email notifications to be sent once the backup jobs complete. This is necessary for your audits.
      1. Login to the Cloud Management Console at https://backup.management.
      2. From the Dashboard, on the right side click on the Save View button and choose Email View.
      3. Click Add a new Schedule.
      4. Recipients. Enter the email addresses where the notifications will be sent to.
      5. View. Leave as All devices.
      6. Subject. Edit the subject of the email as needed or leave it as is.
      7. Days of week. Select the days you wish to receive the notifications.
      8. Send it around. Enter the time to send the notifications.
      9. Mark checkbox ‘Include dashboard summary of backups’.
      10. Click on Save to complete.

To reinstall Solarwinds on a server that was previously added, and still keeps the same hostname, please follow these instructions:

1. On the server, download the installer from link: https://cdn.cloudbackup.management/maxdownloads/mxb-windows-x86_x64.exe.
2. When you run it, the installation wizard will guide you through several quick steps:

• Language Settings. Choose as needed.
• Personal Access. Enter the Device Name and Password provided after adding the server in the Cloud Management Console.
  • To find these details again:
    • Login to the Cloud Management Console at https://backup.management.
    • Go to the Dashboard.
    • Click on the server you need.
    • Then go to the Modification tab.
    • There you’ll find the Device Name and Password.
• Security Code. Enter the passphrase you previously used to encrypt your data when the server was first added.
  • It is important to remember this security code, save it securely and share it with your team, since it will not be possible to access your backup data without it or to re-install the current Backup Manager device and it is not recoverable by Hexistor nor Solarwinds support.
• Schedule your Backup. Specify the times you would like the server to start the daily backups. By the default you should only perform 1 Backup per day to go to the Cloud.
• Report via Email. Enter your email address to start receiving email reports on the status of the backup activities.
• File Selection. Choose the data that you want to send to the cloud. This option can be modified after the installation so you can skip it.
• Complete the installation by clicking Done.

To set up the auto restore jobs for Solarwinds it needs to be done over the Recovery Console application, and this has to be installed over one specific server with enough free space available, since the files chosen from each server will be restored in that same machine.

To install the Recovery Console use these instructions:

1. The application can be downloaded from the links:

• https://cdn.cloudbackup.management/maxdownloads/mxb-rc-windows-x86.exe
• https://cdn.cloudbackup.management/maxdownloads/mxb-rc-windows-x64.exe

1. Start the installer.
2. Change the default installation folder if needed. Click Install to start the installation.
3. When the installation process is completed, click Finish.

Once installed, you have to create restore jobs on the Recovery Console for each server individually, specifying which file to restore for the test. To create a restore jobs, follow the steps below:

1. Open the Recovery Console from the Desktop icon.
2. Click on the Add button to add a new device to restore from.
3. On the next step you’ll be asked to add the Device Name, Password and Security code from the machine you want to restore.
   1. To find the Device Name and Password:
      1. Login to the Cloud Management Console at https://backup.management.
      2. Go to the Dashboard.
      3. Click on the server you need.
      4. Then go to the Modification tab.
      5. There you’ll find the Device Name and Password.
   2. The Security code is the encryption passphrase that was entered for the Backup Manager installation. This information is not stored by Hexistor nor Solarwinds support and cannot be recovered.
4. Once the device is verified and added, select the data source Files and Folders to restore.
5. In the next step, expand the Restore tree and select the specific file you want to use for the restore test.
6. Uncheck Skip files that have not changed, since this is not necessary for the test.
7. Choose option Restore to, and Browse for a location you wish to use for the restore tests in the machine where you have the Recovery Console installed
8. Click on Ok to complete the job.
9. Run the same steps to create a new job for each server you want to test.
10. After you configure a task for each server, then make sure to mark the checkbox Continuous Restore on the Recovery Console main screen. This will set the restores to run automatically.

Set up the email notifications for the restore jobs completion wit the instructions below:

1. Over the Recovery Console, click on the Advanced button.
2. At the Email reports section, choose Frequency Daily.
3. In the Recipients, enter the email address where you want to receive the notifications.

Click Ok to finish.

When you wish to perform restores to a different machine than the one you’re restoring from, this needs to be done over the standalone application called Recovery Console. In the specific machine where you install the Recovery Console is where the files are going to be recovered.

To install the Recovery Console use these instructions:

1. The application can be downloaded from the links:

https://cdn.cloudbackup.management/maxdownloads/mxb-rc-windows-x86.exe

https://cdn.cloudbackup.management/maxdownloads/mxb-rc-windows-x64.exe

1. Start the installer.
2. Change the default installation folder if needed. Click Install to start the installation.
3. When the installation process is completed, click Finish.

To create a restore job, follow the steps below:

1. Open the Recovery Console from the Desktop icon.
2. Click on the Add button to add a new device to restore from.
3. On the next step you’ll be asked to add the Device Name, Password and Security code from the machine you want to restore.
   1. To find the Device Name and Password:
      1. Login to the Cloud Management Console at https://backup.management.
      2. Go to the Dashboard.
      3. Click on the server you need.
      4. Then go to the Modification tab.
      5. There you’ll find the Device Name and Password.
   2. The Security code is the encryption passphrase that was entered for the Backup Manager installation. This information is not stored by Hexistor nor Solarwinds support and cannot be recovered.
4. Once the device is verified and added, select the data source Files and Folders to restore.
5. In the next step, expand the Restore tree to select the specific files or folders you wish to restore by marking the check box.
6. Select Skip files that have not changed, to reduce restore times by skipping processing for files identified as unchanged.
7. Choose option Restore to original location if you wish to recover the data to the same server you’re restoring from.
8. Or choose Restore to, to recover the data in a specific location on the machine where you have the Recovery Console installed. Browse for the location you wish to use for the recovery or enter it manually.
9. Click on Ok to start the restore job.

Restore files to the original server location using the Backup Manager, following the instructions below:

1. Launch the Backup Manager client on the specific server by going to the browser and entering http://localhost:5000.
2. Click on the Restore tab.
3. Select Files and Folders on the left side.
4. Over the Session date and time section, browse for the specific date you wish to restore and select the backup available on the right side.
5. At the Files and Folders section, expand the backup content and find the data you wish to restore. Check the box to select.
6. At the Restore location section choose:
7. Restore to original location, to recover in the exact same folder where the contents existed.
8. Restore to a new location, to specify a folder to restore the data on the same server.
9. Select if you wish to Skip Files that have not changed, to reduce restore times by skipping processing for files identified as unchanged.
10. Click on Restore to start the job.
    • You might receive a message asking to confirm if you would like to either Overwrite the files, to restore everything that existed on the backup as is, or to Skip, to restore only the files that were changed between the backup and the contents of the original location.

Hexistor cannot reset your Solarwinds login from our side, but to do this you can use the following steps:

1. Go to the Cloud Management Console page at https://backup.management.
2. Click on the option Forgot Password?.
3. Enter your email address and hit on Reset Your Password.
4. Then check your email where you will receive instructions to set up a new password.

When the Solarwinds backup is failing with error ‘Failed to send some of the file’s data to storage’ for different folder locations, the solution is deselect/select again all the file system, so the process can refresh the data sources.

1. On the server, go to Windows Services and restart ‘Backup Service Controller’.
2. Launch the Backup Manager client by going to the browser and entering http://localhost:5000.
3. Click on the Backup tab.
4. On the Files and Folders section, click on Edit.
5. Deselect the entire existing Files and Folders backup selection.
   1. Note: The following warning is displayed: “Please, confirm! The “Files and folders” has been excluded from backup. Do you want to delete the backup data belonging to this data source?” Select No.
6. Hit on Save.
7. Re-select the Files and Folders backup selection.
8. Click on Save again.
9. Run a manual backup to check the issue is resolved.

When the Solarwinds backup is failing with the error “UNIQUE constraint failed: Node.NodeId, Node.SessionId. Error code: 19:2067 (constraint failed)” while trying to backup the location “D:\oracle\Temp” this is because the files are being locked while trying to run the job. To resolve this error, please exclude this folder by using these instructions:

1. Launch the Backup Manager client on the  specific server by going to the browser and entering http://localhost:5000.
2. Click on the Backup tab.
3. On the Files and Folders section, click on Edit.
4. Browse from there to the specific location you’re looking for, in this case the D:\ORA\temp folder and uncheck the box to exclude it.
5. Then start a manual backup.

To include or exclude the files and folders considered for your cloud backups, and the selection for application specific files, use the steps below:

1. Launch the Backup Manager client on the specific server by going to the browser and entering http://localhost:5000.
2. Click on the Backup tab.
3. Over the Protected Sources section, modify Files and Folders by clicking on Edit.

• This will expand the filesystem from where you could browse to check/uncheck the specific locations you want to include/exclude for the backup.
• Hit on Save once you complete your selection.

1. System State. To backup the server as an image to be able to restore the operating system with its configurations. Click Add if you want to enable this or Edit to disable it.
2. Over the Available Sources section, if the server has an application that wish to backup with that specific format, click Add to enable it, or Edit to disable it. For example MS SQL/Oracle, to backup these databases files.

To modify the times and days your cloud backups are running follow these instructions:

1. Launch the Backup Manager client on the  specific server by going to the browser and entering http://localhost:5000.
2. Click on the Preferences tab and choose the Schedule option.
3. To modify the existing schedule, click on Edit.
4. Change the Time when you want the cloud backups to run.
5. If needed, choose the specific Days you need the jobs to execute.
6. And over Backups, you can enter or remove any data sources if needed.
7. Click on Save to complete.

To set up the email notifications to be sent once the backup jobs complete, follow the instructions below:

1. Login to the Cloud Management Console at https://backup.management.
2. From the Dashboard, on the right side click on the Save View button and choose Email View.
3. Click Add a new Schedule.
4. Recipients. Enter the email addresses where the notifications will be sent to.
5. View. Leave as All devices.
6. Subject. Edit the subject of the email as needed or leave it as is.
7. Days of week. Select the days you wish to receive the notifications.
8. Send it around. Enter the time to send the notifications.

Click on Save to complete.

To start troubleshooting a device that’s not able to run backups, follow these instructions:

1. Launch the Backup Manager client on the server by going to the browser and entering http://localhost:5000.
2. If there is a stuck backup job, hit Cancel.
3. Then, open Windows Services and stop Backup Service Controller.
4. Go to Task Manager and see if there are any instances running for BackupFP.exe and kill it.
5. Back to Windows Services, restart Backup Service Controller.
6. After that, go to the Backup Manager again and start a new backup job.

For the long term retention for your cloud backups you’re expected to keep all daily backups of 30 days and then one backup per month for 7 years.

On Solarwinds, the 30 days daily backups are configured on our side and is already in place. Although, the configuration to store one backup per month has to be configured for each server over the Backup Manager.

To set this up, use the instructions below:

1. Launch the Backup Manager client on the server by going to the browser and entering http://localhost:5000.
2. Click on the Preferences tab and choose the Archiving option.
3. Click on Add Archiving.
4. Name. Enter End of Month Archiving.
5. Time. Enter the time of the monthly backup you want to keep. By default, it could be set to 12:00 AM.
6. Data Sources. Enter Files and Folders.
7. Months. Enter All Months.
8. Select Days of month and enter Last Day.
9. Click on Save to complete.

However, currently there’s no way to specify a time limit for how long we will be keeping the backups stored because Solarwinds doesn’t configure maximum amount of time for the archival. So because of this all monthly backups are kept indefinitely until we manually delete them.

To remove server from a backup list, follow the instructions below:

• Login to the Cloud Management Console at https://backup.management.
• Go to the Dashboard.
• Check the box of the device that you wish to remove.
• Click on the Delete button at the upper menu.
• Then you’ll receive the message “The device will become inaccessible. All data backed up on it will be cleared with no possibility of recovery”.
• Hit Delete to confirm.

If the server changed only the IP, the backups would not be affected because they are being recognized over the Hostname. So there’s nothing that needs to be done here.

When the server changes the Hostname then you would have to do the process of adding the server from scratch over the Cloud Management Console and after do the pairing process over the Backup Manager with the new device details. Use the instructions below for this:

1. Login to the Cloud Management Console at https://backup.management.
   1. From the Dashboard of the console, click on the Add button.
   2. On the Add Wizard select Servers or Workstations.
   3. Choose Installation option Regular.
   4. Enter the Device Name you’re going to be adding.
   5. Choose Product FS.
   6. Select Operating System Windows.
   7. Choose Storage Any.
   8. Click on Next to continue.
   9. Then you’ll get the link to download the Backup Manager client on the server and you’ll also see the Device Name as added and a Password, which is a unique key created by Solarwinds for the pairing process of the device. Save these details to use them on the installation of the Backup Manager in the server for the next step.
   10. Click Finish to close this window.
2. Launch the Backup Manager client on the server by going to the browser and entering http://localhost:5000. When you run it, the installation wizard will guide you through several quick steps:
   1. Language Settings. Choose as needed.
   2. Personal Access. Enter the Device Name and Password provided after adding the server in the Cloud Management Console.
      1. To find these details again:
         1. Login to the Cloud Management Console at https://backup.management.
         2. Go to the Dashboard.
         3. Click on the server you need.
         4. Then go to the Modification tab.
         5. There you’ll find the Device Name and Password.
   3. Security Code. Enter a new passphrase to encrypt your data, to keep it protected from unauthorized access.
      1. It is important to remember this security code, save it securely and share it with your team, since it will not be possible to access your backup data without it or to re-install the current Backup Manager device and it is not recoverable by Hexistor nor Solarwinds support.
   4. Schedule your Backup. Specify the times you would like the server to start the daily backups. By the default you should only perform 1 Backup per day to go to the Cloud.
   5. Report via Email. Enter your email address to start receiving email reports on the status of the backup activities.
   6. File Selection. Choose the data that you want to send to the cloud. This option can be modified after the installation so you can skip it.
   7. Complete the installation by clicking Done.

In this case, the device with the old server name would be considered as archived.

• If you want to keep the data for the long retention needed for compliance. Just leave it on the Cloud Management Console Dashboard as is.
• Or if you want to remove it and delete all data, go to the Cloud Management Console Dashboard, right click on the specific server and click on Delete Device.

To allow the communication between your servers and the Solarwinds cloud, request the rule below, depending on your location:

Solarwinds Cloud – America and Canada:

For the whole vlan 10, other vlans from servers that will go to the Solarwinds cloud, and the IT machines, open ports 443, 2999, 2995 through 2998 and 10441 through 10445 to access the IP range 68.169.200.201 through 68.169.200.221. This communication should be bidirectional.

Solarwinds Cloud – Asia:

For the whole vlan 10, other vlans from servers that will go to the cloud, and the IT machines, open TCP ports 80, 443, 2999, 5000 to access the IP range 27.111.214.112 through 27.111.214.116. This communication should be bidirectional.

Solarwinds Cloud – Europe:

For the whole vlan 10, other vlans from servers that will go to the cloud, and the IT machines, open TCP ports 80, 443, 2999, 5000 to access the IP range 88.84.155.188 through 88.84.155.190. This communication should be bidirectional.

Also, other exceptions recommended to be added for your Web Filtering are:

==Domain==

*.hexistor.com

*.cloudbackup.management

*.backup.management

*.iaso.com

==Paths==

C:\Program Files\Backup Manager

C:\ProgramData\Managed Online Backup

C:\ProgramData\MXB

==Exe files==

C:\program files\backup manager\backupFP.exe

C:\program files\backup manager\backupIP.exe

C:\program files\backup manager\backupUP.exe

C:\program files\backup manager\processcontroller.exe

C:\program files\backup manager\clienttool.exe

When a server gets retired you have the choice of either keeping it for your long term retention required for compliance, or you can delete the machine and data, so you won’t be billed for it.

• To keep the device and it’s data for the long retention there’s really nothing you need to do other than leave it on the Dashboard of the Cloud Management Console as is. Currently Solarwinds doesn’t have a way of changing the status of the retired devices as archived, so once the server goes offline, the client would just stop connecting to run backups and you’ll see it in the Dashboard list as the others.
• If you want to remove the retired server and delete all data, do the following:
  • Login to the Cloud Management Console at https://backup.management.
  • Go to the Dashboard.
  • Check the box of the device that you wish to remove.
  • Click on the Delete button at the upper menu.
  • Then you’ll receive the message “The device will become inaccessible. All data backed up on it will be cleared with no possibility of recovery”.
  • Hit Delete to confirm.

If you have multiple devices to enable auto recovery, consider using a specialized solution (the Recovery Console).

The Recovery Console is a new multi-instance recovery tool that enables system administrators and service providers to set up proactive data recovery from servers and workstations to any location.

The Recovery Console is available starting from version 15.0.

Use this link to download the tool:
https://cdn.cloudbackup.management/maxdownloads/mxb-rc-windows-x86.exe
https://cdn.cloudbackup.management/maxdownloads/mxb-rc-windows-x64.exe

1. Start the installer.
2. Change the default installation folder if needed. Click Install to start the installation.
3. When the installation process is completed, click Finish.

     4. Open recovery console on the desktop or start menu application.

5. Click Add Button to add agent needed to be restored.

Fill up the field with information of your agent then click OK.

Enter your access details for the device, same as you use on Backup Manager.  Your device name and password is required.

Security code: the code that you created during the install Backup Manager to encrypt your backup files.

6. Once you successfully have added your agent, you can select the files or folders to restore, then click next.

7. Expand the tree to find the file(s) you wish to restore.

8. Select the file(s) and revisions you wish to restore > select  Restore to other location (i.e D:\Restore) by clicking browse then click OK.
9. Click Advance to setup your email address to get a notification

Continuous Restore in Recovery Console

The Continuous Restore mode is the predefined option in the Recovery Console. You can manage the setting for each device through the Continuous Restore checkbox.

Recovery Console Interface

The main application window is divided into 2 panes:

1. The “Devices” pane – this is where your devices are listed.
2. The “Audit” pane – this is where you can view restore statistics for the device selected on the “Devices” pane.

At the bottom you can see a toolbar. It provides access to the main functions:

• Add – add a new device to the Recovery Console.

• Configure – edit settings for the selected device.

• Launch BM – open a restore-only backup client for the selected device.

• Remove – remove the selected device from the Recovery Console.

• Advanced – edit common settings for all devices: enable email notifications on the statuses of recent recovery sessions or change the default local storage directory.

To start using the Backup Manager, download an installer for your operating system. The installation wizard guides you through several quick steps.

Please click this link to download https://cdn.cloudbackup.management/maxdownloads/mxb-windows-x86_x64.exe

Step 1: Language settings

The Backup Manager is available in many languages. Choose the language for the current installation.

Step 2: Personal access

Enter your access details for the Backup Manager. Your device name and password is required.

If you need access details, please contact your system administrator or service provider.

Step 3: Security code

Set a security code that will be used to encrypt your data. It can be any word or sentence of your choice. Using this secret code, you can encrypt your files with a strong encryption algorithm, therefore keeping your private data protected from unauthorized access.

Important:

You must remember your security code. It will not be possible to access your backup data without it or to re-install the current Backup Manager device.

Step 4: Schedule your backup (optional)

You can specify at what time to start regular backups and choose appropriate frequency.

Step 5: Report via email (optional)

Enter your email address to start receiving email reports on the statuses of recent backup activities. The frequency of report delivery is customizable.

Step 6: Automatic selection for backup (Windows workstations only)

You can quickly populate your backup selection with documents, images and videos detected on your computer.

You can change your initial choice of the file groups after the installation as well as refine your backup selection.