Datto Appliance Offline
Andrew Schmidt2020-12-16T16:57:46+05:00If appliance is not checking in, request customer to hard reboot the appliance. The
Update Datto Agent
Andrew Schmidt2020-12-16T16:57:46+05:00Download the latest version of the Datto client from the link https://www.hexistor.com/downloads/shadowsnap-installer.exe. You don't need to uninstall,
Welcome to your Help Center!
Andrew Schmidt2020-12-16T16:57:46+05:00You're looking at your new Help Center. We populated it with placeholder content to help
“You need to format this disk” pop-up with Encrypted Agents
Andrew Schmidt2020-12-16T16:57:45+05:00Some Windows Server 2008 machines running the ShadowSnap client could receive a format disk
Path Not Updated’ Message During Datto Install
Andrew Schmidt2020-12-16T16:57:45+05:00When running the ShadowSnap installer some machines might give the message 'PATH not updated,
Agent Error – (-31 A device attached to the system is not functioning)
Andrew Schmidt2020-12-16T16:57:45+05:00When receiving error 'STC failure occurred mid transfer. - Final error (-31 A device
Agent Error – Final error (-5 Access is Denied.)
Andrew Schmidt2020-12-16T16:57:45+05:00When receiving message 'STC failure occurred mid transfer. - Final error (-5 Access is
GUI – Local Users / Contact
Andrew Schmidt2020-12-16T16:57:45+05:00This is the procedure to manage local users and contact information for the Datto
Datto Firewall Rules
Andrew Schmidt2020-12-16T16:57:45+05:00Rule for Datto Appliance For IP 10.xx.20.15 allow ports 80, 443, 2200-2250, 22, UDP
Install Datto Client
Andrew Schmidt2020-12-16T16:57:45+05:00To install the Datto Client: 1- Download the latest version of the Datto client