Perform these instructions:

1. Uninstall Datto Windows Agent from the machine. 

– Please open Control Panel\All Control Panel Items\Programs and Features and uninstall Datto windows agent

2. Restart the machine.
3. Install ShadowSnap client downloading it from this link:
4. Restart the machine one more time.
5. After the installation is complete, open Windows Services and restart the following services and ensure that each one is able to start/stop:

– ShadowProtect Service
– Storagecraft Raw Agent
– Storagecraft Shadow Copy Provider