Perform these instructions:
1. Uninstall Datto Windows Agent from the machine.
– Please open Control Panel\All Control Panel Items\Programs and Features and uninstall Datto windows agent
2. Restart the machine.
3. Install ShadowSnap client downloading it from this link: https://www.hexistor.com/downloads/shadowsnap-installer.exe.
4. Restart the machine one more time.
5. After the installation is complete, open Windows Services and restart the following services and ensure that each one is able to start/stop:
– ShadowProtect Service
– Storagecraft Raw Agent
– Storagecraft Shadow Copy Provider