The ShadowProtect BMR process is only needed when the machine the customer is going to restore to is using a software RAID, which would require the customer to have the drivers prepared to use them in the BMR environment to be able to see the drives before the transfer of the data.

If the machine has a hardware RAID, use the Datto BMR process, which is faster than this one:

Use the following steps to do a ShadowProtect BMR:
2. Download Rufus to create a bootable USB with the ISO:
3. Create a Network Share over the Datto portal, were we’re going to run a new backup with a Windows format (different to what the system does in normal basis with a zfs format. This will be the next step).  On the Datto portal, click on File Share > Network Attached Storage. Create a share with a NAS format. Then go to the Configure Share Settings, and set it up as Public.
4. Take a new backup with a Windows format by going to the server you will be restoring (this backup has to be taken either from the Virtual Machine, if it were a disaster scenario, or from the physical machine if it is available). To do this process, go to the server, choose Start > All Programs > Storagecraft > ShadowProtect. Use the Backup wizard and set everything as default, and point to the NAS share for the output. These instructions with screenshots can be find in the document attached (Page 2).
5. Get the Raid Controller drivers from the machine that will be restore to and save them on the same NAS Share that was created on the Datto for the backup.
6. Once the backup is completed, connect the USB to the physical machine and select boot from the USB on the Bios.
7. Then, for Four Seasons properties, connect a network cable to the machine to go to vlan 10. Also, make sure that the Datto appliance has a connection to vlan 10 so that both devices can communicate without restrictions for this process.
8. Once the machine has booted to the BMR environment, go to Tools menu > Network Configuration, and from there assign a static IP to the machine, something on vlan 10 that nothing else is using. Also, on this same window, enter the UNC path of the network share where the new backup was taken, and run the rest of the restore steps. You can find these instructions on the document attached (Page 8).
9. Also, load the RAID controller drivers over the menu Tools > Load Drives.
10. Then, follow the next steps starting on page 10 to get the restore process initialized. The process needs to be run for each drive at a time, starting with partition C.
11. After the process is completed, remove the USB, restart the server, change the booting to C drive, and the system should boot normally as it was on the backup.
If there are any issues or questions while doing the process, create a ticket with Datto support so a DR technician can assist.