If the server changed only the IP, the backups would not be affected because they are being recognized over the Hostname. So there’s nothing that needs to be done here.

When the server changes the Hostname then you would have to do the process of adding the server from scratch over the Cloud Management Console and after do the pairing process over the Backup Manager with the new device details. Use the instructions below for this:

  1. Login to the Cloud Management Console at https://backup.management.
    1. From the Dashboard of the console, click on the Add button.
    2. On the Add Wizard select Servers or Workstations.
    3. Choose Installation option Regular.
    4. Enter the Device Name you’re going to be adding.
    5. Choose Product FS.
    6. Select Operating System Windows.
    7. Choose Storage Any.
    8. Click on Next to continue.
    9. Then you’ll get the link to download the Backup Manager client on the server and you’ll also see the Device Name as added and a Password, which is a unique key created by Solarwinds for the pairing process of the device. Save these details to use them on the installation of the Backup Manager in the server for the next step.
    10. Click Finish to close this window.
  2. Launch the Backup Manager client on the server by going to the browser and entering http://localhost:5000. When you run it, the installation wizard will guide you through several quick steps:
    1. Language Settings. Choose as needed.
    2. Personal Access. Enter the Device Name and Password provided after adding the server in the Cloud Management Console.
      1. To find these details again:
        1. Login to the Cloud Management Console at https://backup.management.
        2. Go to the Dashboard.
        3. Click on the server you need.
        4. Then go to the Modification tab.
        5. There you’ll find the Device Name and Password.
    3. Security Code. Enter a new passphrase to encrypt your data, to keep it protected from unauthorized access.
      1. It is important to remember this security code, save it securely and share it with your team, since it will not be possible to access your backup data without it or to re-install the current Backup Manager device and it is not recoverable by Hexistor nor Solarwinds support.
    4. Schedule your Backup. Specify the times you would like the server to start the daily backups. By the default you should only perform 1 Backup per day to go to the Cloud.
    5. Report via Email. Enter your email address to start receiving email reports on the status of the backup activities.
    6. File Selection. Choose the data that you want to send to the cloud. This option can be modified after the installation so you can skip it.
    7. Complete the installation by clicking Done.

In this case, the device with the old server name would be considered as archived.

  • If you want to keep the data for the long retention needed for compliance. Just leave it on the Cloud Management Console Dashboard as is.
  • Or if you want to remove it and delete all data, go to the Cloud Management Console Dashboard, right click on the specific server and click on Delete Device.