When receiving message ‘STC failure occurred mid transfer. – Final error (-5 Access is denied.)’ this is related to TrendMicro affecting the Datto client. To resolve this, use the instructions below:
a. Go to the TrendMicro Admin Console.
Click on Agents > Agent Management > Locate the hostname in question > Right Click > Settings > Device Control Settings > Uncheck Enable Device Control on both Internal and External Agents tabs.
b. Then, on the server hit on Update Now via the TrendMicro tray icon.
Click on Agents > Agent Management > Locate the hostname in question > Right Click > Settings > Device Control Settings > Uncheck Enable Device Control on both Internal and External Agents tabs.
b. Then, on the server hit on Update Now via the TrendMicro tray icon.
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