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FAQ

There are lots of different ways to get support from Hexistor. Through the phone +1-877-233-6472 or email support@hexistor.com. Or you can browse in the How To Guides by category and learn everything you need to know.

Each Hexistor device uses advanced encryption technology to keep data secure. During both transmit and cloud storage, all data is fully encrypted using AES 256 and SSL key-based encryption. You have the option to encrypt backups locally with the Datto SIRIS. AES 256 is certified by the NSA as the encryption used for all Top Secret government data. Hexistor employees cannot view data.

Of course we do. Technology sometimes has a mind of its own that no one can predict. You can call us anytime, day or night. We will log your support ticket and provide practical help where we can until your dedicated engineer takes over.

Every Hexistor device comes with a warranty that is fully covered as long as the service is active and is being paid.

A new drive or device ships same business day or next business day, depending on shipping limitations.

Contact
PO BOX 2600, Toledo, OH 43606
support@hexistor.com
sales@hexistor.com
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